In this changing world, what was once acceptable operation practices are no longer. Now the need for accountability is a requirement as it relates to best practice standards surrounding the protection of donor data, payment information, and web security. These requirements have caused a growing trend of outsourcing payment operations to third party vendors. This presentation will review specific case studies of two Catholic organizations that went from an in house to outsourced caging operation. We will review what the driving factors to outsource were, lessons learned, benefits realized, and highlight specific items in their current process.
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